Increasingly firms are embracing offshore outsourcing in nations spread throughout time zones, enabling them to offer clientele around the clock services without having to pay staff to work overnight or overtime shifts. This has in many cases, changed the nature of management, however. Whereas before outsourcing, managers might be expected to supervise work late into the evening on occasion, that has become the norm for many managers in more globally integrated firms. Conference calls at 11 pm or midnight US time allow US workers and their Indian counterparts to converse directly rather than having to rely solely upon messages. Some industry analysts worry, however, about the effects these changes will have on long-term employee satisfaction and performance. HoustonChronicle.com Reports:
"It's definitely a case of work creep — everyone in this industry is working harder right now because of e-mail, wireless access and globalization," said Christopher Lockhead, chief marketing officer of Mercury Interactive Inc., a Mountain View-based consulting firm in 35 countries, including Israel, where Sunday is a normal working day.
"You can't even get a rest on the weekend," Lockhead said from his cell phone in the Dallas airport after sales meetings in Mexico. "The reality is that when you do business globally, somebody working for you is always on the clock."
Source: www.blogsource.org/2005/05/offshore_outsou.html
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